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You can contact our customer service:
By phone
Europe: +33 (0)1 47 48 79 69
Monday to Friday 9am to 7pm and Saturday 10am to 6pm
Japan : +81 03-4578-0827
Monday to Friday 10am to 6pm
By email
Yes, uk.bonpoint.com transmits information securely, using protocols in effect on the internet. Payment card numbers are not stored on the website, but rather on our banking institution’s secure site.
You can navigate around uk.bonpoint.com without providing any personal information. However, when you open an account on uk.bonpoint.com, we will collect the necessary data to bill and ship your order: first and last name, address, email address, etc.
Bonpoint’s privacy policy is available on the website.
Click on “Forgot your password?” on the login page. Enter your email address, and uk.bonpoint.com will send you an email right away. Click on the link in it to reset your password.
You can edit your account information at any time, by clicking on “My account” (in the upper right corner of the screen). Once you have logged in, you can make the desired changes via the menu on the left.
Uk.bonpoint.com ships only in the UK to respect the taxes rules of the country. All import taxes are included in the purchase price.
Usually within 48 hours, although this can vary during peak periods (sales, private sales and winter holiday season).
Shipping costs 15£ for any orders.
uk.bonpoint.com ship only to UK addresses.
Once your order ships, you will receive a tracking number.
All the orders are shipped by UPS Standard DDP.
In accordance with Article L.221-18 of the French Consumer Code, the Customer has 14 calendar days to return the ordered Product(s). This period begins the day after or the first business day following the delivery of the order, or the day of delivery of the last product when the order is delivered in installments. Bonpoint extends this period to 30 days. After this period, it will no longer be possible to request a return via bonpoint.com. The Customer can contact Customer Service to make an exceptional request and obtain a shipping label.
Each Product must be returned intact, clean, and complete, in its original packaging (including any gift wrapping or special packaging, pouch, bag, label, identification tag, or, where applicable, the single-use seal).
The Customer may exercise their right of withdrawal simply by submitting a return request on the bonpoint.com website, either through their "Account" and then in the order details, or via the "Request a Return" link accessible in the footer.
The Customer may choose to request a refund or a credit note for the returned item(s). The Customer can download their shipping label and return the package.
You can contact our Customer Service for assistance with the return procedure.
All returned products are inspected. Any returned product that is incomplete, damaged, worn, or soiled will not be accepted and may, at BONPOINT's discretion, be returned to you at your expense or kept. Under no circumstances can refunds, credit notes, or exchanges be requested or processed in-store.
When the aforementioned conditions for exercising the right of withdrawal are met, BONPOINT will reimburse the Customer for all sums paid for the returned Products within 14 days of the date on which the right of withdrawal was exercised, in accordance with Article L.221-24 of the French Consumer Code. This reimbursement will be made via the original payment method.
BONPOINT does not offer exchanges. All returns will be refunded to the original payment method or issued as a credit note in the form of a code usable only on the bonpoint.com website (valid for one year). Exchanges (size) are accepted in stores under certain conditions, subject to stock availability.
In the case of a gift order return, the Recipient may return the gift using the same procedure and request a credit note.
Return shipping costs are free from the country of shipment. If the customer wishes to ship his return from another country, the choice of carrier and the costs will be at his expense.
You can pay for your purchases by credit/debit card, via PayPal, Klarna, ApplePay, AliPay, GooglePay or WeChat Pay. In the case of payment by card, you will need to enter your card number, the expiration and the CVV number on the “payment” page. Depending on the total cost of your order, you may be redirected to the 3d secure platform to guarantee the security of your payment.
Because each computer screen is calibrated differently, there could be a difference in colour. If you are unsure about a product’s colour, please don’t hesitate to contact our customer service team.
uk.bonpoint.com offers a selection of clothing, footwear and accessories for babies, girls and boys, available from birth to age 14. Women Collection is also available from 34 to 42.
A size guide is available on each product page on uk.bonpoint.com. If you are unsure, or for more information about a size or a product, please don’t hesitate to contact our customer service team. To access our size guide, please check the item’s details.
Bonpoint is the perfect place to buy presents. Simply enter the gift recipient’s shipping information when placing your order. If you want, you can write a message that we will attach to your carefully-wrapped gift package.
To find your local Bonpoint store, open the “store locator” at the bottom of your screen. A list of Bonpoint stores that match your search criteria will be displayed, along with their addresses and hours.
